Frequently Asked Questions （：Quesation ：Answer）
Can I receive a free sample of a product?
Generally, we do not offer free or trial sized samples for testing purposes. Our policy is that if an antibody does not work as specified on the datasheet, we will offer a replacement or refund (Except the promotion period. Detailed promotion information will be displayed on our website, or you can contact our sales). If the antibody is being used in an untested species or application, we cannot offer a replacement or refund.
How can I determine whether an antibody may detect in an untested species?
Elabscience are unable to guarantee that an antibody will work in an untested species, even if the sequence alignment is high. There are many variables involved in the determining whether an antibody will bind in another species.
If there are no alternatives available, and it is necessary for you to consider purchasing an antibody for use in a species that is not tested, we recommend checking the sequence alignment of the immunogen with the protein you are interested in.
Is the information on the datasheet up-to-date and correct?
The datasheets contain the most up-to-date information we have available to us about this product. Where we find additional information, the datasheets are updated live on the website immediately,and you can contact our service team for any questions about Elabscience datasheet.
How should I choose a positive control?
If you require a suitable positive control, please contact our technical support team and we would be happy to help. Additionally, make sure that the cell line or tissue being used is from one of the species listed on the data sheet.
What antigen retrieval method should I use with this antibody?
We do not always have information available on the most suitable antigen retrieval method for an antibody in immunohistochemistry. This will often require a certain amount of optimization by the end user. Visit our IHC protocols page for more information on antigen retrieval methods.
What concentration of primary antibody should I use?
For antibodies which the suggested working dilutions are listed as "Assay Dependent" this simply means that the optimal dilution should be obtained by the end user. However, we are always available to provide assistance.