Search FAQs

Introduction of search function

In addition to elabscience's diverse and extensive product portfolio, one of the key features we offer our clients is the efficient “Smart-Search” search function.

Our search algorithms go beyond just simple keyword identification, and help you to find the right ELISA kit, CLIA, antibody, protein, or accessory reagent in mere moments.

Using our smart-search functionality allows you to drill down product type, reactivity, host species, approved application, research area, and a number of other factors instantly.

Let's take a moment go over some of the more relevant features of this easy-to-use, yet powerful tool that will help you save precious time and focus on what's really important- your research.

The search window
Starting your search is simple; just enter a search term into the search field. You can start searching with application, product category, species or reactivity. You can even combine search terms to narrow down what you need.

How to search?

On each page top, you can find a search bar, enter your search terminology, choose categories or not, hit “Enter” button or click the search icon, then relevant products will show up on the next screen.

In addition, on each category page, you can find a search bar too. Input your search terminology, you will get results under this category.

You'll notice that, based on the search term you used, some filters may already be checked in the top or side-filter bar, and the list of available products will be restricted to only those products that are relevant based on that filter set.

By clicking the "More>>" on the side-filter you will get more options to choose from added to the top filter.

You can refine further by toggling various filters on-or-off using the top-filter or side-filter tools (located at the top and the left of the search results page, respectively).

How to select a product?

Once you've applied each of the filters necessary, you'll see a list of the most relevant products for your application in your search results.

From your search results, you can click on an image, or on the title of any product to view the product details page. The product details page is a digital datasheet, and a hub for that specific product.

From here you can see all of the technical details about that product, as well as size, price, and lead-time.

From the product details page you can also add a product to your shopping cart, download a PDF copy of the datasheet, or make technical inquiries about the product in question.

Need to reorder a product, reference a product in a publication, or find the same product again? Write down that product's catalog number. This number is a unique identifier that will only ever apply to that specific product, and can help you locate it on our site.

Need Help?

The most powerful feature at Elabscience® is our staff. Our professional scientific support specialists are here to help you find the right product, purchase it simply, and apply it to get the best possible results.

How can customer support help me finding the right product?
Look in the bottom-right corner of nearly any page on our site, and you'll connect with our helpful LiveChat tool. This tool instantly connects you with a real-life scientist.

Besides, you can also contact us using the phone number 1-888-852-8623 or email address techsupport@elabscience.com

We can also help you regarding custom made products, such as antibodies, peptides, proteins and others manufactured specifically in accordance to your specifications.

We work hard to get the info you need, in order to get back to you with an answer within 12 business hours.

How may I get additional product information?
Our excellent customer service will help you in case you need additional information regarding a product or the application of a product. Please contact us by phone or email:
Phone:  1-888-852-8623
E-Mail: techsupport@elabscience.com

Additionally, you may send an inquiry to us from each product description page by simply clicking on "Contact us" or "Livechat". Usually our customer service will get back to you with an answer in 12 business hours. We are looking forward to help you.