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Order FAQs

How to order over the Phone/Email?
How can I order product in my country?
Do you offer trial size?
How to make payment?
How do I know if you received my order?
How long it takes to receive my order?

How to order online?
How do I save the products of my cart for later use?
How do I view my online order history?
How do I check the status of an existing order online?
Can I track a shipped order?

How to apply for discount for bulk order?
How to change or cancel order?

Search FAQs
Introduction of search function
The search window
How to search?
How to select a product?
How can customer support help me finding the right product?
How may I get additional product information?

Account FAQs
How can I create a user account?
What advantage does a user account offer?
Are any costs involved when I register?
I forgot my password, what can I do?
The login does not work, what can I do?

What do you do with my personal data?

Return and Refund Policy

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